Customer Service/FAQ/Ordering/Shopping Cart
We Accept All Major Credit/Debit Cards
We are a PayPal Verified Merchant
We use PayPal exclusivly for your financial security.
Customer Service:
You may contact customer service for assistance Monday-Saturday 8:30am-5:00pm EST
Phone: 706-271-8446
Kneadful Touch,
PO Box 5302, Fort Oglethorpe, GA 30742
email: sckneadfultouch@yahoo.com
Or you may contact us by filling out the form below.
Payment: We offer secure on-line ordering using your Visa, MasterCard, American Express and Discover credit cards/debit cards. All orders are processed through PayPal. We do not accept personal or third party checks, but we are happy to accept Cashier’s Checks & Money Orders.
*NOTE* Your Credit Card will show payment to Kneadful Touch.
Shipping Methods:
We ship all orders within the Continental U.S. by USPS Priority Mail. Shipping costs are automatically calculated during checkout and are based on the total of your order and destination of your package. If you need expedited delivery service, please let us know before completing check out. Additional charges will apply. Additionally, we offer free shipping on orders of $100 and more! It's our way of saying "Thank You!"
Shipping charges are calculated based on the order total:
Shipping Charges:
$0.01-$25.00~ $7.95
$25.01-$50.00~ $9.95
$50.01-$75.00~ $12.95
$75.01-$99.99~ $15.95
$100 + Free Shipping
International Shipping:
We do not ship outside of the US at this time.
Shipping Insurance:
Your package will only be insured if you request and pay for it. We are not liable for merchandise after it is mailed. Refunds and/or returns will not be accepted for damaged merchandise that has not been insured.
Package Tracking:
A tracking number for your order will only be provided if you request and pay for it. We are not liable for loss of merchandise if insurance or package tracking has not been purchased.
Shipping Delivery Times:
Because we freshly prepare our products, all orders will be shipped within 5-10 business days after purchase. At this time orders are running 4-7 days.
Return/Refund Policy:
We want you to be absolutely satisfied with every purchase. If for any reason you are not completely satisfied, we offer no hassle returns within 3 days of receiving your order. *Please Note: Shipping and handling charges are non-refundable on returned items. All items must be unopened & in resalable condition. Please call for an RA# (return authorization) prior to shipping or your order will be refused & you will not receive a refund.
*NOTE* We can only accept returns of UNOPENED PRODUCTS. If the tamper seal has been broken we cannot issue a refund.
Cancellations:
We have all suffered from “Buyers remorse”, however due to the large number of cancellations we must now charge a $15.00 cancellation fee for all orders canceled before shipping. After shipment your order cannot be canceled.
Damages & Loss:
If you receive damaged merchandise, please contact us within 24hrs. Damage or loss incurred during shipment is the delivery carrier's responsibility and claims must be properly filed with the delivering carrier. The customer must initiate damage or loss claims against the carrier, but we are available to assist you.
*Note: Package insurance is an additional charge & must be requested by the customer. Any orders damaged in shipment without insurance coverage cannot be refunded or returned.
Privacy:
To ensure our customers privacy, we will never sell, loan, rent or give away your name, email, address or any other personal information to any third party~ever.
Additional Info:
Prices are subject to change without prior notification.
Shelf Life:
Products should be used within 6 months to a year. We use natural preservatives such as vitamin E, rosemary and grapefruit seed extracts to prolong the shelf life of our products.
They should be stored in a dry cupboard when not in use and kept free of dust & contaminants.
Packaging:
You may notice that some packages from KT look like they've been used before. They have! We believe strongly in recycling packaging. The packing peanuts you find are either biodegradable, or recycled. You may find shredded paper for packing also. Our goal is to ship our products with the most protection possible for both the products, as well as for the Earth.
*Note: Personal information is NEVER shredded to use as packing material. Any personal documentation is shredded and disposed of for your security. *Product packaging is NEVER reused!
Questions? Concerns? Please contact us.
Disclaimer:
The products on this website have not been evaluated by the FDA and are not intended to prevent, cure or treat any diseases. The content of this website is for informational purposes only and is not meant to be a substitute for medical advice or treatment. These products are NOT for consumption and should be kept out of the reach of children. No liability will be assumed by Kneadful Touch, its owner, subsidiaries, employees, shareholders, or affiliates for any claims arising out of the misuse of any product.
If you have or suspect you may have a medical problem or condition such as (but not limited to) heart disease, pregnancy, nursing a baby, epilepsy, high blood pressure or diabetes, we suggest you seek the advice of a health care professional before using any product containing essential oils, whether it is our brand or any other brand.